Terms of Service

Last updated: 7 September 2026

These terms govern your use of the Datum apps ("the Apps") provided by datadir s. r. o. ("we", "us"). By installing or using an App you agree to them. If you don't agree, don't install the Apps.

1. The service

Each App adds a specific, focused capability to your Atlassian site (for example, structured issue templates). Each is installed separately from the Atlassian Marketplace; you're bound by these terms only for the App(s) you actually install, and each App's own Marketplace listing describes what it does.

2. Your account and responsibilities

• You must have an Atlassian cloud site in good standing and authority to install apps on it.
• You're responsible for your site's content and configuration, and for how you use the Apps within Atlassian's rules and applicable law.
• You'll keep your contact details current so we can reach you about the service.

3. Plans, billing and the free tier

Each App is free for up to 10 users and offers a paid Standard plan billed per user through the Atlassian Marketplace on a recurring monthly or annual cycle until cancelled, with the per-user price stepping down automatically at higher host-user tiers. Atlassian is the seller of record and acts as our commercial agent: it takes your order, collects payment, handles applicable taxes, and administers refunds under its own Marketplace policy (a full refund within 30 days of your initial order; renewals and upgrades aren't refundable) — we do not process payments or refunds ourselves. Cancelling or uninstalling stops the subscription from the end of the current billing cycle; access continues until then, with no partial-period refund. Current prices are on our pricing page. The purchase contract for any paid plan is between you and Atlassian under Atlassian's Marketplace Terms of Use; we license the App to you under these terms, and where the two conflict on a billing matter, Atlassian's terms control.

4. Acceptable use

Don't misuse the Apps: no attempting to breach security or per-install isolation, no reverse-engineering except as the law permits, no using an App to send unlawful or unsolicited messages, and no reselling the service without our agreement.

5. Data

Our handling of personal data is described in the Privacy Policy and, for the issue and page data we process on your behalf, the Data Processing Agreement, which forms part of these terms.

6. Intellectual property

We and our licensors own the Apps, the Datum brand, and all related materials. You keep ownership of your site and data. We grant you a non-exclusive, non-transferable right to use the Apps while you have an active install, whether on the free plan or a paid subscription.

7. Warranties and disclaimer

We work hard to make the Apps dependable and safe. Except where the law says otherwise, the Apps are provided "as is" without warranties of any kind, and we don't warrant that they will be uninterrupted or error-free. This doesn't affect any statutory rights that can't be excluded by law, including consumer rights.

8. Limitation of liability

To the extent permitted by law, neither party (nor its suppliers) is liable for any indirect, incidental, special or consequential loss, or for lost profits, loss of use, business interruption, or lost or inaccurate data, even if advised of the possibility. Each party's total aggregate liability for all claims arising from an App is limited to the greater of (a) the fees you paid for that App in the 12 months before the claim, or (b) €100. This cap and these exclusions do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for a party's gross negligence or wilful misconduct, or to any other liability that cannot be limited or excluded by law.

9. Suspension and termination

You may stop using an App at any time by uninstalling it. We may suspend or end access for a serious or repeated breach of these terms, or where required by Atlassian or the law. On termination, the data provisions of the DPA apply.

10. Changes and governing law

We may update these terms; material changes will be notified by email and posted here with a new date. Continuing to use an App after a change's effective date means you accept it; if you don't, uninstall the App before then. These terms are governed by the laws of the Slovak Republic, and the courts of the Slovak Republic have exclusive jurisdiction, without affecting your mandatory local consumer rights.

11. General

These terms, the Privacy Policy, and the DPA are the entire agreement between us about the Apps; if any provision is unenforceable, the rest stays in effect. Sections 5–8, 10 and this Section 11 survive termination. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of the Atlassian platform. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We — not Atlassian — provide, license and support the Apps and are responsible for them and for how they process your data; Atlassian's review, approval or distribution of an App does not make it responsible for the App, and Atlassian is not a party to these terms and gains no obligations under them.

Contact: support@datadir.co. Company details: Legal notice.