Jira Service Management · Forge-native

Quill

Reusable canned responses with variables — consistent replies in one click.

Quill gives support agents a shared library of canned responses right in the agent view: insert consistent, on-brand replies in one click, with variables like the customer name and request key filled in automatically.

Install free → See pricing
Runs on Atlassian No data egress Free tier
What it does

Quill, in three moves.

Up to 10 shared canned responses

Variables (customer, issue key)

Copy-to-insert in the agent view

Pricing

Free for small teams. Fair when you grow.

Free for teams up to 10 users. Paid is per-user / month and billed by Atlassian on your Jira Service Management tier — 14-day trial.

Always free
Free
Free
Up to 10 users
  • Up to 10 shared canned responses
  • Variables (customer, issue key)
  • Copy-to-insert in the agent view
Better together

Pairs well with

Quill is one of 9 Datum apps. Learn one and the next feels familiar.

Pledge → Response-time and SLA analytics — first-response, resolution and breach trends. Prefab → Structured issue templates — pre-fill fields and scaffold epic→story→sub-task trees in one click. Signet → Lightweight approvals and sign-off on any Jira issue, with an auditable record.
Get started

Add Quill to Jira Service Management.

Free to try, installs in a couple of clicks, and your data never leaves your tenant.

Install free → See all apps