Jira Service Management · Forge-native

Pledge

Response-time and SLA analytics — first-response, resolution and breach trends.

Pledge gives support leads the SLA reporting JSM leaves out: time-to-first-response and time-to-resolution per ticket, plus cross-project breach-rate trends and agent/priority breakdowns.

Install free → See pricing
Runs on Atlassian No data egress Free tier
What it does

Pledge, in three moves.

Per-ticket time-to-first-response + resolution

Breach state on the agent view

Pricing

Free for small teams. Fair when you grow.

Free for teams up to 10 users. Paid is per-user / month and billed by Atlassian on your Jira Service Management tier — 14-day trial.

Always free
Free
Free
Up to 10 users
  • Per-ticket time-to-first-response + resolution
  • Breach state on the agent view
Better together

Pairs well with

Pledge is one of 9 Datum apps. Learn one and the next feels familiar.

Quill → Reusable canned responses with variables — consistent replies in one click. Dwell → Time-in-status and cycle time — see exactly where work gets stuck. Signet → Lightweight approvals and sign-off on any Jira issue, with an auditable record.
Get started

Add Pledge to Jira Service Management.

Free to try, installs in a couple of clicks, and your data never leaves your tenant.

Install free → See all apps